FAQ

We try to keep the list short

I am trying to install the form I have just created but I am getting the 'Could not find Champion Forms installation' message. What is going wrong?

What you created and downloaded is just a form template installation package. This is not the plugin itself. Please follow the link in the purchase notification message to install the Champion Forms plugin, and then reactivate the template plugin.

Questions about form templates and styles

What I need to check before I install a style?

Please make sure that the sample form, which is supplied with Champion Forms, works fine with your site theme.

I need to add / remove several fields. Will the form template work?

Yes. Several templates have a restriction to the form header size, but there are no restrictions to the field count.

I have several form on my site. Is it possible to apply the style to all of them?

Certainly: please contact the support team if you need any help with that.

Will the style look 100% same after I install it on my site?

The form may look slightly different. Each site theme adds its own vision to how site content should look.

Do you support date, file upload, or any other field type?

Field types, currently supported by Champion Forms, are listed here

Which phone formats are supported?

Phone format regular expression is found on the Champion Forms -> Settings page.

I click on the links to add fields to my email template, but nothing happens

This issue occurs occasionally with Internet Explorer 9. Please try using Firefox or Chrome.

I tried putting a reCaptcha field on the form, but it never showed up (not in the preview and not in the saved form on the web page.)

Open the Set reCatpcha options panel. You will find a link where you can get reCaptcha private and public keys for your site. It will take up to a minute. Insert the public and private keys into the corresponding fields. Please make sure that you do not insert a public key into the private key field and vice-versa. Avoid inserting extra symbols and spaces

When I press the submit button the form returns Error. Status=0 error.

You will most likely see this error message because the site domain names in WP Settings Word Press Address (URL) and Site Address (URL) fields are different. Several browsers take this a security issue and do not allow normal form sending. The best way to fix this issue is to set equal domain names in both fields. Another way is to try to set the Fix Status = 0 checkbox on the Champion Forms Settings page. In this case the form submission function in the form preview may stop working correctly.

I deleted the placeholder users and now it just says 'Please Log in' and I can no longer making any changes

You will see this message because you have deleted the user with admin credentials. The simplest way is just to reinstall the plugin. WARNING: this will delete your Champion Forms settings. If you already have important information entered, please contact our support team.

I have created a form, but no what I do, the submit button will not display

Most likely your theme does not support loading wp_enqueue_script function when it loads shortcode content. The simplest way to check is to open the page html source and to try to find a file 'champion-forms-forms.(version).js'. If you do not find the file, try to go to the Champion Forms Settings Page and select the Fix JS loading check-box. That may fix this issue. If, after that, it is still not fixed, that means that there are other compatibility issues. We wish you every success in trying other contact from plugins.

Did not find an answer? Ask us on Twitter